In 2021, customers have gotten smarter. They are tolerating fewer service failures. They are demanding better because they know it’s possible. To cater to such demands businesses have to deploy soft skills into all employees, service providers, managers and unit heads or they have to self-train themselves, Opines Hirav Shah, Thought leader and Business Strategist.

Soft skills are the more intangible and non-technical abilities that are sought from candidates.
For example: Communication, teamwork, problem solving, leadership, responsibility,etc.

However, apart from these traditional and most sought after soft skills required at the workplace, having the below mentioned seven soft skills can set you apart from the crowd in 2021, Says Hirav Shah.


Organizations need people who can creatively approach problems and tasks across all business roles, from software engineering to HR. Focus on honing your ability to bring new ideas to the table in 2020.


Leaders and hiring managers value individuals who can explain the “why.” To advance your career, brush up on your ability to effectively communicate ideas and persuade your colleagues and stakeholders that it’s in their best interest to follow your lead.


High-functioning teams can accomplish more than any individual—and organizations know it. Learn how your strengths can complement those of your colleagues to reach a common goal.


The only constant in life—and in business—is change. To stand out in 2021, embrace that reality and make sure to show up with a positive attitude and open-minded professionalism, especially in stressful situations. In a nutshell, learn to be adaptive.

5.Emotional Intelligence

Emotional intelligence is the ability to perceive, evaluate, and respond to your own emotions and the emotions of others. New to the most in-demand skills list this year, the need for emotional intelligence underscores the importance of effectively responding to and interacting with our colleagues.

6.Bringing it all together

Bringing it all together is a vital skill to master. When things go haywire, when customers complain, when stake-holders are not satisfied ; if you can bring it all together, then the world is all yours. There are more instances like employee unrest or workers’ strike or any unforeseen circumstance for that matter. Many CEOs have been declared unfit just because they couldn’t properly cultivate this skill. So, make sure you try to “bring it all together” and help any haywire situation reach its logical closure.

7. Empathy

Brand loyalty is a paradox in itself – it is infinitely complex, yet seemingly simple. There are multiple factors and innumerable moving pieces at play when it comes to driving a simple goal: consideration for one brand over another, even when the value proposition is equal.
Connecting with consumers and other stakeholders requires building multiple bridges, and experience tells us that the strongest bridges are those that resonate on an emotional level. Driven by emotional chords, brand loyalty is maintained outside of the product value through the gravitational pull of empathy.
Hence, the word for 2021 is empathy.


While 2021 promises good times ahead for businesses, there are things that may not be under your control and you may have to be more conscious about it. Here’s where Astro-Strategy will help you.
In other words, this year is set out to bring positive changes in businesses. It will bring good vibes and prosperity at large. Though there will be dark aspects also, you can manage the situation certainly with only an Astro-Strategic consultation”. Concludes Hirav Shah, India’s Top Astro-Strategist & Business Astrologer™.